Privacy Statement, How We Process Cookies

Please be informed that Optimum Facility Services Kft. processes and stores personal information appearing in emails and its web systems in compliance with the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR).

This Statement is intended to provide information for website visitors about how Optimum Facility Services Kft. (referred to henceforth as “Optimum”) processes their personal information while using the web pages and services, as well as on how users can assert their privacy rights.

Optimum is committed to protecting its customers’ and partners’ personal and business information, and considers respecting their right to informational self-determination to be of critical importance Optimum treats personal and business information as confidential, and takes all security, technical and organisational arrangements necessary to ensure the security of such data, with particular reference to unauthorised access, alteration, transmission, disclosure, deletion or destruction, and also against accidental destruction, damage, moreover against said data becoming inaccessible as a result of a change in the technology used. Optimum accepts the conditions set out in the statement without reservation.

The following provides a description of Optimum’s processing principles, and presents the expectations it has articulated and observes in respect of itself as a controller.

Statutory Compliance

Optimum’s data processing principles, its established procedures, as well as this Privacy Statement comply with the effective applicable legal regulations and treaties, particularly the following:

  • The European Union’s General Data Protection Regulation (GDPR)
  • Act CXII of 2011 – on the Right of Informational Self-Determination and on Freedom of Information
  • Act CLV of 1997 on Consumer Protection
  • Act XLVIII of 2008 on the Basic Requirements and Certain Restrictions of Commercial Advertising Activities (Commercial Advertising Act)
  • Act V of 2013 on the Civil Code of Hungary (Civil Code)
  • The Fundamental Law of Hungary


Data subject: Any natural person who is specified, identified or possible to identify—directly or indirectly—based on personal data.

Personal data: Data relating to the data subject, in particular by reference to the name and identification number of the data subject or one or more factors specific to his physical, physiological, mental, economic, cultural or social identity as well as conclusions drawn from the data in regard to the data subject.

Consent: Any freely given, specific and informed indication of the wish of the data subject by which s/he signifies his/her unmistakable agreement to the processing—either full scope or extending to various operations—of personal data relating to him/her.

Objection: The declaration of the data subject by which s/he objects to the processing of his/her personal data, and requests termination of data processing and/or deletion of processed data.

Controller: Any natural or legal person or any unincorporated entity that determines—whether independently or jointly with other parties—the purpose of data processing, makes decisions on data processing (including those as to the means of processing), and implements these decisions or has them implemented by the technical data processor.

Data processing: Any operation or sum total of operations which is performed on data, irrespective of the applied procedure, thus in particular collection, obtaining, recording, sorting, storage, alteration, utilisation, querying, transfer, publishing, coordination or combination, blocking, deletion or destruction, as well as the prevention of the further utilisation of the data, creating photographs, audio or video recordings, moreover the capturing of physical characteristics (e.g. finger or palm prints, DNS samples, iris images) suitable for identifying an individual.

Data transfer: Ensuring access to the data for a third party.

Disclosure: Ensuring open access to the data.

Data deletion: Making data unrecognisable in a way that it can never again be restored.

Tagging data: Adding marking data with a special identification tag for the purpose of differentiating it.

Technical data process: The performing of technical tasks associated with data processing operations, regardless of the methods and means employed to perform the operations or of the place of application, assuming that the technical task is performed on the data.

Processor: Any natural or legal person or unincorporated organisation who or which engages in the technical processing of data, based on a contract, including contracts concluded on the basis of a statutory provision.

Third party: Any natural or legal person, or organisation without legal personality other than the data subject, the data controller or the data processor.

Personal data breach: The unlawful processing of or technical data process relating to personal data, thus, in particular, unauthorised access, alteration, transfer, disclosure, deletion or destruction, as well as accidental destruction or damage.



Contact Form

You can reach out to Optimum online by filling out the Contact Form on the web page. Depending on your question, your data will be forwarded to the appropriate functional area.

Optimum’s business services and website services are intended for use only by persons over the age of 16. Because completing the Contact Form is voluntary, by filling out the form you will certify that you are older than 16. When completing the Contact Form, it will be the user’s responsibility to provide real information, and Optimum will therefore assume no responsibility in this regard.

When Contact Form is filled out, Optimum will collect and use the following personal information for the purpose of contacting the person who completes the form:


User consent

Purpose of processing



Identifying the user



Identification of the user’s intention

Email address


One possible channel for Optimum to reply

Phone number


One possible channel for Optimum to reply

Legislative context and legal basis for processing:

Processing is based on the voluntary consent of the user.

The context for data processing is subject to regulation under GDPR, Act CXII of 2011 on the Right of Informational Self-Determination and on Freedom of Information (Info Act), and Act XLVIII of 2008 on the Basic Requirements and Certain Restrictions of Commercial Advertising Activities.

Purpose of processing:

The purpose of processing data is for Optimum to be able to contact the user upon their request.

Data retention period

Users can request the deletion of the information they will have provided on the Contact Form by sending a message to, provided that the purpose limitation of processing is no longer relevant.

As the controller, Optimum will see to ensuring that the security of personal data associated with the use of is not compromised, and instigate measures against the loss of data and to prevent any unauthorised access.

Data will be retained until the data subject’s consent is withdrawn.


Controller details

The controller for the websites is Optimum, and the controller’s Data Protection Officer is Loránt Husvéth. Users can send their request for the deletion of their registration and data deletion request using the email address. Users may send their notifications related to data breaches or questions referring to the protection of their personal information to


Optimum uses third-party technical support provided by Netszamuráj Kft (2600 Vác, Naszály utca 18.) for the operation of the webpages (server operation). The processor’s contact information for matters related to data protection: +3620546026

Optimum treats user data associated with the use of the website as confidential data, and will not transfer such to any unauthorised third party without the user’s consent.

Optimum uses hosting services for the operation of the website.

Hosting services provider details: Netszamuráj Kft (2600 Vác, Naszály utca 18.)


How We Process Cookies

What is a cookie?

A cookie is a small file that is saved to your computer when you visit a website. Cookies have countless functional features. Among other things, they gather information, remember visitors’ individual settings, are used e.g. for online shopping carts, and generally make it easier for users to use websites.

What kind of cookies does Optimum use, and for what purpose?

Optimum uses cookies for the following purposes

  • Collecting information on how you use the website—by means of surveying which sections of our website you visit or use the most, so we can learn how to provide you an even better user experience when you visit our site again.
  • Collecting anonymised usage and traffic statistics for the purpose of developing our website
  • Facilitating how you navigate our website and the use of its features to ensure a smooth user experience.

Absolutely necessary (session) cookies

These cookies are necessary to allow users to browse our website, use its features, including, for instance, remembering the operations you have completed during a visit. The validity period for these cookies is limited exclusively to your current visit, and cookies of this type will be deleted automatically from your computer when you end your session or close your browser.

Without these cookies, we cannot guarantee the use of our website for you.

Statistics cookies

Google Analytics cookies are used on the website pages to gather information related to how our visitors use our website. These cookies are not be enabled to identify you personally (only partially recording even the IP address you are currently using at the time), and collect information such as which page our visitor has viewed, which section of the website they clicked, how many pages they have visited, how long the viewing time for each session was, what were the possible error messages—all with the aim of improving our website and enhancing experiences provided for users.

User and event-level data stored by Google Analytics is not automatically deleted from the Google Analytics servers. This applies to user and event-level data associated with cookies, user identifiers (including e.g. User ID), and advertising identifiers (such as DoubleClick cookies, Android Ad-IDs or the Apple Identifier for Advertisers).

For further information about Google Analytics cookies, please click here.

You can use this tool to turn off Google Analytics cookies:

How can you check and turn off cookies?

All modern browsers allow you to change cookie settings. Most browsers accept cookies automatically by default, but that can usually be changed to prevent automatic accepting and to provide you with to choose whether or not to allow cookies every time.

Please note that because the purpose of cookies is to facilitate or allow the use of our website and processes, disabling the use of or deleting cookies may potentially lead to our users being prevented from the full use our website’s features or to the website working in ways other than as intended  in your browser.

You can use the following links to find out more about cookie settings in the most popular browsers:

You can also download extensions for the various browsers, which allow you to disable cookies running on web pages.


Optimum Facility Services Kft.

1052 Budapest,
Szervita tér. 4 2. em. 3.